Terms
These terms cover this website and the AI assistants and text messaging that Heartwood Software ("we", "us") runs for small businesses. By using them you agree to these terms. Our Privacy Policy explains how we handle information.
SMS terms: missed-call text-back
Program: Missed-call text-back, run by Heartwood Software for the businesses that use it.
How you opt in: by calling a business that uses the service. If your call isn't answered, the greeting tells you that you'll also get a text, and you may receive one text from that business's number so it can help you. Replying to that text, or texting the number, continues the conversation.
What the messages are: customer care about your call: answers to your questions about the business's services, and collecting details so the business can follow up. Replies are written by an automated assistant on the business's behalf. We never send marketing texts.
Message frequency varies with the conversation: one text after a missed call, then one reply for each text you send.
Message and data rates may apply.
To stop: reply STOP at any time. You'll get one text confirming you've been unsubscribed, and no more after that. To start again, reply START.
For help: reply HELP, or email hello@heartwoodsoftware.com.
Carriers are not liable for delayed or undelivered messages.
The AI assistant
- Website chats and text replies come from an automated assistant, not a person. It answers from the business's website and the notes the business gives us.
- It can make mistakes. Prices, availability, scheduling and anything else that matters to you are confirmed by the business itself, not by the assistant. Nothing the assistant says is a binding quote or promise.
- Don't send sensitive information such as payment card numbers, passwords or health information in a chat or text.
Acceptable use
Don't use our services to break the law, to harass anyone, to send spam, or to overload, probe or interfere with the service, including by sending automated messages. We may limit or block access that looks automated or abusive.
Client businesses
Businesses that use our service do so under a separate agreement with us. Each business is responsible for the information it gives the assistant and for how it follows up with its own customers.
No warranty
The website and services are provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows.
Limitation of liability
To the fullest extent the law allows, Heartwood Software is not liable for indirect, incidental or consequential damages arising from your use of the website or services, or from relying on anything an automated assistant said.
Governing law
These terms are governed by the laws of the State of New York.
Changes
If we change these terms, we will post the new version here with a new effective date.
Contact
Heartwood Software
4498 Main St., Suite 4 #1092
Buffalo, NY 14226
hello@heartwoodsoftware.com